Thank you for choosing RN New Grads. We strive to provide high-quality nursing educational content to support your learning needs. Please review our return policy carefully.

1. Downloadable Content

a. No Refunds for Downloaded Content: Due to the nature of our products being immediately downloadable, we do not offer refunds for downloaded content.

b. Refunds for Unopened Products: If you have purchased a product but have not downloaded or accessed it, you may request a full refund within 3 days of purchase.

2. Refund Process

a. Refund Eligibility: To be eligible for a refund, the product must not have been downloaded or accessed. We may ask for proof that the product has not been downloaded.

b. Refund Request: To request a refund for an unopened product, please contact our customer support at within 72 hours of purchase.

c. Refund Processing: Once your refund request is approved, the refund will be processed to the original payment method.

3. Apparel

a. No Refunds for Apparel: We do not offer refunds for apparel. Please carefully review the sizing and color information provided with each product before making a purchase.

b. Sizing and Color Information: Sizing and color details are listed with each apparel product. Ensure that you refer to this information to make an informed decision.

4. Incorrect Delivery Addresses

a. Address Verification: It is the customer’s responsibility to provide accurate and complete shipping information, including the correct delivery address. We are not liable for products shipped to an incorrect address provided by the customer.

b. Address Confirmation: Before finalizing your purchase, please double-check and confirm that your shipping address is accurate. We cannot guarantee changes to the address after the order is placed.

6. Contact Us

If you have any questions about our return policy or need assistance with a refund, please contact our customer support team at

7. Changes to the Return Policy

We reserve the right to modify or update our return policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

Thank you for your understanding and cooperation.